still getting flashing orange light but on the app it looks like it allows things to connect do I just continue with flashing orange light and cancel the. on 10-09-2022 13:10. I've checked the network log and there's a lot of warnings and critical entries:Mobile Your Account. Red light on hub 3. It’s like a. If it’s blinking blue or green, all’s well; if it’s. This worked! Thank you. Nothing seems to help. These Hubs are equipped with LED lights. Options. During setup: If the Pod light is blinking quickly, it’s working hard to improve your WiFi. Alternatives to Super Hub 2 routers. Hey I’ve just set up my new broadband Hub 3 router and although I can connect to the device, the display is an orange light instead of white. We are reusing his Virgin hub 3. Full Playlist Here: think this just about says it all. 0 from his previous accommodation. Phone line was also off at this time but TiVo providing TV channels ok. Keep the community. If you’re seeing strange lights. No matter what I do the original pod won’t connect to the hub wirelessly. When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue. This should flash when the Hub powers-up, it then stays green for a couple minutes before tuning off completely. 1Gb. Red light bar. Options. It would appear to be morse code for A T E, but I could just be looking into it too much. App showed no fault in area so when I phoned virgin they booked an engineer for Monday. 28-04-2023 08:31 - edited 28-04-2023 08:33. Hub 5 blinking green base light. Have you tried the below? • Turn the power switch off on the back of the Hub. The “Ready” light: This LED shows that you’re connected to the Virgin Media network and should be on 24/7. on 24-07-2022 14:45. You can call it in on 0345-454-1111 or else wait for the forum team. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. In this article,. Hi Adri, the modem light has remained white, whenever I have checked it. White power light is on and Internet lights are off. Enjoy your box sets, catch up and live TV anywhere you’re online in the UK, plus enjoy your recordings whilst at home. virgin media tech support has no clue. I’ve tried switching the power off on the back of the router for 10 minutes then restarting. Options. Options. Virgin Media logo, on the Super Hub 2 it says WPS and on the From top to bottom, this is what the other lights on the Super Hub mean: The “Traffic” light: If this is twinkling blue or green, everything’s working. How do I know if my virgin WIFI is working? If you have a problem with. I’ve installed my hub 3 router for the first time today and the green light just keeps flashing. Once you reach the WPS settings, you’ll need to disable both WPS options and press save. First installation and flashing green light. Thank you. Virgin Media says customers should plug the Pod in somewhere between the router and the blackspot in your home. Connection across the house has been worsening over the last few days. Tried resetting, rebooting, check all wires and connections and done all the trouble shooting in the virgin status check website. Then turn on the V6 again whilst keeping hold of those buttons for a further 30 seconds. 0 red light constantly on. If the Hub is in a clear area and is cool to touch and the red power light remains on the Hub must be replaced. It is a unique code used to identify specific services and products. As a customer of this service, you may be entitled to a credit refund. Make sure that the cable is well connected to the splitter. The Virgin Media Hub is offered as part of its Gig1 broadband package. I checked my landline phone and message displayed said "Line cord error, please check" I have not done anything to any part of the phone line cable so I do not understand what is going on. Hi! The red light has been switched on on my hub for months. As the setup guide advises a white light display to show the connection is correct I wanted to check if this is an initial setup disfunction or whether it ind. Step 1: Look at the back of your modem. It is in an airy space; I've reset; I've rebooted and turned off for 10 minutes. If the arrows are flashing, it’s important to contact Virgin Media for assistance. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. 0. 1 ACCEPTED SOLUTION. Hey @Neilevs236 thanks for reaching out to us and a warm welcome to the Virgin Media forums. QuickStart, set up and connections. Accordingly, the Virgin media hub 4 offers a great range of features and options. Blue flashing light for 2 days now. Flashing Red – Telephone connection issue. The Virgin Media Hub 3 is a wireless modem router that comes with a variety of functions. Hi clairelb444, Thank you for reaching out and welcome back to our community, sorry to hear your Router light is Red and that it appears to be hot, so I can help I will send you an invite into a private chat, once received please click on the purple envelope to accept. Ganzino. Tried re booting and still constant red light. Turn the power switch off on the back of the Hub. 0 Hub is. Sign in . Flashing Green – Booting up. On the front of the V6 box, you’ll see a small black LED screen with a red Virgin Media logo on it. Here’s what each one means. Keeps flashing a white light. Joining in. viczig. Flashing lights and nothing further on tv. Options. Light flashes when a signal is received from the remote. One thing to check is make sure the box is set to fast start or active start. Let us know and we can go on from there. If the Hub is in a clear area and is cool to touch and the red power light remains on the Hub must be replaced. These Hubs are equipped with LED lights that serve different purposes, such as indicating power, internet connectivity, wireless activity, WPS (WiFi Protected Setup), and LAN. Hub 3. When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue. The router is hot. It blinks white when the router establishes a connection. on 17-10-2022 00:18. All wifi devices will need reconnecting to the best SSID at each location. Those green lights on the Hub indicate it had lost its connection. i’ve tried pulling the plug out, turning off the mains and pulling the lead out of the hub to try and reset it but nothing has worked. The network says that Intelligent WiFi Plus can make a home network up to three. When you say "all the lights on the front", the V6 only has one or two, depending on your interpretation. On the hub 4 and hub 5 a continuous flashing red light means that there is an issue with the. The wireless and power lights should start to blink; Next, hold the WPS Virgin Media button on your hub until the light starts blinking, this will copy the details from the hub to the booster; When this stops blinking and goes off the copying process is complete, the power light will stay on. on 07-01-2023 13:02. In itself that’s not really an issue especially if everything is working OK. Some. Hub3 flashing green lights. If the power button is red, it has a power issue, call Sky for help. It means there is an issue with your connections even though the Virgin Hub 4 is on. A white light will appear next to that logo to indicate that the box is in use and a red light will appear adjacent to that when the box is on standby. Had my Internet completely drop. Hub is at least 5 years old if that helps which one it is etc. It started with dropping completely and then a flashing red light. Thanks for posting and welcome to our community 🙂. When the connection lights stop flashing your Boosters are paired. Don’t worry, it happens to the best of us. The Virgin Media hub lights have a meaning, and understanding that meaning can make troubleshooting internet problems much more straightforward. Thank you for your post and welcome to our community. V2 modem and 1Gb tips and tricks. Hello, everybody, i have question regarding my router and internet, i have set my router and tv box up and i have the virgin 360 box and my router light has been orange since i set it up 2months ago, it says in the set up guide the light should be white which mean everything is running right, does the orange light mean i. Now, disable both WPS options and click on save. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHi @ol6556 . Robbo600. But fear not, as Virgin Media WiFi Troubleshooting does not have to be difficult. To my mind, the red light is a safety issue as it's normally associated with overheating of the CPU (Intel ATOM chip). To reset: press the button and hold it for more than ten seconds. Joining in. 4 and 5 GHz wifi bands by renaming them in the settings and at the same time switch off "channel optimisation/Smart wifi” “ apply and save the settings. Then find the SSID boxes an type new names in there (Smurf_2 & Smurf_5 - same passwords) - save/apply. The most common light you’re going to see on your Virgin router (hopefully!) is a green light. I don't work for Virgin Media. not sure if this is normal or not. Make sure all the cable are secure on the hub or splitter. Any advice guys. • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. The orange (amber) is just the LED showing it's age, they do tend to change colour, the same with the lights on the hub 3. I am so sorry to hear you are affected by a red light on your hub. If it’s blinking blue or green, all’s well; if it’s dark, you’ve got an issue. • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. Each morning on the Virgin Media router denotes a different feature of your broadband connection. • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. You could try a factory reset if you haven't already tried that, go to Settings > System > Factory Reset. 1 ACCEPTED SOLUTION. When you’re using their services, it’s important to know what the lights mean on your Virgin Media equipment. Recently, however, many customers have been reporting that their Virgin Media telephone line has been flashing white. I have a new virgin 360 remote, it has stopped working, and only just flashes white. We have had a Hub 3 for a year with no problems. On Hub 3 a flashing green Wi-fi icon could mean the router is trying to connect over WPS. Hi, My virgin WiFi Hub 3. We would like to show you a description here but the site won’t allow us. The light should turn solid for a moment when you first switch on the WiFi Pod (white). The service status in our area shows no issues. Plug each one into a mains socket and switch on. On us. All wifi devices will now need reconnecting to the best SSID at each location. Not applicable. Solved: My Wi-Fi dropped so i restarted the router but I’ve now had a blue flashing light. Understanding the TiVo box lights. Check out the envelope in the top right hand corner, for a private message from me. This can be with the wifi symbol, the power light or on the Hub 4, it actually means that your router is downloading a software update. My Tivo V6 box has 3 lights: The Power/Status light to the right of the Virgin infinity symbol and two small lights to the left of the infinity symbol. Good morning, My virgin WiFi Hub 3. When the power light is solid white, it indicates that the hub is on and working correctly. I have: - turned it on and off at the wall - checked all cables, switches etc for loose connections - pressed reset button for 15 seconds. No lights are on. Rear Ethernet lights On the rear of the Super Hub are four Ethernet ports, which can be used to make. on 15-07-2023 08:47. this problem usually occurs after a fresh installation with virgin when you get all three (broadband, phone and tv) installed. Sorry to hear of the solid red light on the hub, and thanks for attempting to remedy this matter. Sorry to hear of the hub issues and the red light, we appreciate you taking the time to raise this via the forums and welcome to the community. I am sorry to hear that there is an issue with. Ive unplugged the hub but its still happening. Hi, my hub3 has had a solid red light for the past week or so instead of the normal white light. It means there is an issue with your connections even though the Virgin Hub 4 is on. Its indicative of a failing/fading cheap LED component and is no indicator of any performance issues with the Hub - although VM have never "officially" noted this. All in one super nifty tool. ) and is out in the open, not near heat or anything. Hi my virgin hub 4 has suddenly started to flash blue so Iv got no internet, I have restarted it but it’s still goes back to the blue light I need help to get my job 4 back up and running Has anyone had this problem before?The only way it works now is to connect it via Ethernet cable. If the light is red, it means there is an issue with your internet connection. There are two notifications in my VM app: 1. So you won't have to worry about running out of space to store all your favourite TV. Hub 3, green flashing light (+ wifi green) - usual fixes unsuccessful. Options. There are separate lights for the 2. The do's and don'ts. . Options. Once unplugged it starts with the green light then goes onto a blue flashing light for about 10 minutes. in Medway Kent . It hasn't been moved since i've had it (several years. meaning you can add and drop them with no more commitment. Hi Smurf_smith, thanks for the message and welcome to the forums. I have checked the service status in my area and it says no issues. Pairing in AP mode and EZ Pair (on the bulbs - no option on the plugs) Turning off smart Wi-Fi/Channel Optimisation. A red light means there is an issue with your connections even though the Hub is on. 5. Please can you try this for me: • Turn the power switch off on the back of the Hub. or it may be that it is "overheating" - is it "warm" in a well ventilated place. Red. 0 has got a constant orange light and our internet is working intermittently. As you connect the power supply to the wall and the Virgin Media Hub 4, ensure it is tightly bound. on 03-04-2023 12:28. Yesterday two Virgin engineers replaced our previous hub with a Virgin Hub 3. It isn’t. During setup: If the Pod light is blinking quickly, it’s working hard to improve your WiFi. The wireless and power lights should start to blink; Next, hold the WPS Virgin Media button on your hub until the light starts blinking, this will copy the details from the hub to the booster; When this stops blinking and goes off the copying process is complete, the power light will stay on. However, there's two ways. Choose an option below to help you make the most of your new service. • Switch the hub back on at the power. on 14-11-2022 10:44. Hi I have had the same issue. Hey my box still works etc but the power light doesn’t come on?Go to solution. This simple. I'm in s72 postcode area s hiendley just down the road mines gone off as well on the trial tried ringing virgin gave up on them, Yes we are the same, internet disconnected , tried hub 5 reset but blue light on the hub flashing. I did have a billing issue, but that has been solved. Stable Red – Cable. Tried resetting everything, unplugging everything and plugging it all back in and it didn't seem to solve anything. Amber/Yellow. Had my Internet completely drop. Here you’ll find all the help you need for Virgin Media related problems and issues. Make sure you use the wifi one for devices connecting to the wifi and the settings/admin one to access the Hub. Launched almost a year ago now, the redesigned Hub 3. I have tried a pinhole reset twice now but the light remains orange. Hub 4 lights keep coming on and off. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. After it, navigate to the Admin settings and restart your Virgin Box. What do the lights mean on my Virgin Media router? This all depends on what type of router you have. Hi, sorry my first post…. My TiVo box tried to run an update. 4 and 5 GHz wifi bands by renaming them in the settings At the same time switch off "channel optimisation/Smart wifi” and “ apply and save the settings. I have tried to reset it, pressing the tv button with the rewind button. Hi, My router has a constant red light. Solid Red – Internet connectivity issue. Modem mode = Magenta, which can appear red. Hi @Nigel_F, If you ever experience a red light on the front of your Hub 3 when in router mode, please follow these steps regardless of the router being hot to the touch. To disable WPS, open the router’s settings on your web browser (192. 02-02-2023 02:25 - edited 02-02-2023 02:25. and tells you of more local issues down to street cab/ postcode level. Finding out how to setup your Hitron router with our help and advice. The light on the remote should flash green twice. I have ran through all the suggested "fixes", unplugging, reconnecting, resetting, waiting etc. on 16-06-2023 11:32. Hello, My virgin WiFi Hub 3. Do a simple reboot switch off at the mains for 15 sec and switch on give at least 15 for the reboot to preform. Don’t worry, it happens to the best of us. Joining in. 0 and since this morning the power light is permanently red. Security matters. My wifi went off before but has now come back on, however my Wifi Booster Pod is not connecting. However, from time to time, some of these services may encounter technical issues. My virgin WiFi Hub 3. Try a pinhole reset using the hole on the back of the hub (which. 08-01-2023 22:03 - edited 08-01-2023 22:06. I recently upgraded by bandwidth and a hub 5 arrived today. One of the most common. on 31-12-2022 12:53. Internet connection went off last Sunday morning and on checking the Hub 3 the lights on the front were green and flashing (power and internet). on 06-09-2023 10:32. Options. solid white light on the hub 4 and the router is completely unresponsive after a power cycle and attempting to perform a reset via the reset button. on 06-11-2022 18:30. Note: the red light on the Virgin Media Hub 4 has a. . On our wavelength. If the power button is flashing amber, your hub is in recovery mode. Flashing Green – Booting up. Normal working, anything between white to yellow to orange. Now that you understand the reasons and what different lights mean, we should try the fixes below to resolve the issue. Virgin Media O2 has today refreshed its top packages, the Ultimate Volt bundle and the Biggest TV bundle, to include a Netflix Standard Plan, offering customers all of their favourite entertainment in one easy and convenient place. also pin reset. However, the ethernet and wi-fi connections are still working as normal. The legacy TiVo has 6/7 LEDs if you include the recording lights. Hello Ewelina1, many thanks for reaching out on our help forums and for your first post here. My hub 3 seems to have the two green lights maybe 5-6 times a day. On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green, on a Hub5 the LED will be green. Hi there @taz1uk, welcome to our forum and thanks for your post. White power light is on and Internet lights are flashing. • Then use the power switch to turn the unit back on. on 16-10-2022 14:35. Options. The “Traffic” light: As with the Super Hub 2ac/2, the top light indicates if data is transmitted across the network. Clear. on 30-09-2020 17:56. SpeedHi. After doing all these steps, the Hub will have stopped searching for the WPS, so now the green WiFi light will stop flashing. Goes through stages now of all lights flashing then settles to one green light on left hand side and one red on. Good morning, My virgin WiFi Hub 3. If there is an area fault, VM won't send a tech until it is fixed or they may book one for you and another part of the VM system might automatically cancel the visit while any general fault is in place. I can get it back by rebooting or doing a factory reset (keeping my recordings) and it. Sorry to hear there are some issues with the hub, due to the red light we'll need to arrange an engineer visit. Flashing red light on box on wall in QuickStart, set up and connections yesterday WiFi pods, one flashing blue, one flashing green in Networking and WiFi yesterday Wi-Fi pod not connecting to new hub 5 router in Networking and WiFi yesterdayAccording to this Link a box with the light flashing in any colour is faulty. You will need the hub serial number, and your account number and area code. I called the VM helpline and I got an engineer appointment for 4th of September. 2: Press "info" from a live channel and scroll to the bottom panel. I have already done a power down of the router and a 60 second reset as advised on previous forums,. If the Hub is working okay, just leave it. The Virgin Media Hub 5 is a router which provides broadband and internet connectivity to customers. Sorry to hear of this issue with your hub 3 main light being amber instead of solid white, we're eager to best assist with this. • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. If they say it's already activated then they may be able to book a tech appointment for you. How to reboot my modem. Put your hand on top of the router once it's been powered on a while, it should feel hot - not enough to burn but you can tell its working if it's physically warm. Hi all, I got my service installed on Tuesday and has been working great. - pressed reset button for 15 seconds. The equipment is usually pre-activated, however you might need to call 0800 953 9500 to activate the hub. Go to solution. If the Virgin Media button is glowing a purple colour, it means that your Super Hub is in Modem Mode. Base LED This should flash when the Hub powers up, then stays lit during normal use. QuickStart, set up and connections. Doesn't matter where I plug it, near or far from the router. The red light light can pop up on a number of occasions. The do's and don'ts. Use the Virgin TV Go app or website on up to 5 of your devices to manage your telly and keep up with your shows, when you’re in another room or out and about. You need to move your Pod nearer to the Hub so it can resync, and move it back. Options. Flashing White – Connecting to Virgin Media network. We have a flashing green light, and a solid green WiFi light. on 26-09-2023 17:25. . Back a step. Bottom – WLAN (green/blue). The Hub does not feel like its over-heating, doesn't have dust over it, and is in a. This can make connecting to other devices more difficult and we’d only use it if your Virgin Media Hub is easily accessible to strangers – for example. Have followed the instructions to the letter on set up and it is not working. on 16-02-2023 20:29. 5x red flashing light. Tried switching it off for a while and resetting it but the red light still remains. Hi - my Hub 3 light has recently started showing pale orange (and sometimes dark orange) at times. Switch the hub back on at the power. Virgin media hub 3 lights meaning; Virgin Media is one of the leading telephone operators in the UK. Turn off the V6 at switch; then on the V6 box hold down both the power button and the +button at the same time. Between 18:00 and 21:00 on an evening the internet regularly but intermittently varies from 132mbs to as little as 4mbs and we’re often unable to perform a. The hub is not in sunlight or near a radiator, it is sitting on a solid shelf and 20cm clear of nearest object. I followed the install instructions but they all seem to suggest that when I plug it in I will get a white flashing light. Attach everything back on with 2 minutes to spare. User reports indicate no current problems at Virgin Media. It should then pulse slowly as it connects to your Hub. I also now have a permanently on red light. I have never had a white light on my route (had it since Aug 22), it has always been orange and when I was setting it up I was advised that this is OK - I imagine there is a problem with. no other lights or indicators just the red light bar. One of them has a red light, the other has an orange (amber) light. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Finally, navigate to the admin settings and reboot your Virgin Media box. Please pop back to us at your earliest convenience and we'll do our very best to help. Knowing what the lights mean can help you diagnose any issues you may be having. Support tell me that this is fine and is an indicator of network status in the area. Flashing White – Booting/Connecting. I have: - turned it on and off at the wall. For £76 a month this shouldn’t be happening. All lights on my virgin hub are solid green apart from the two inverting arrows under the wifi symbol. Now a ‘white’ LED is actually made up of a red, green and blue component, and for reasons which are far too boring to go into here, the blue part tends to fail first, especially on ‘cheap’ components, and the VM hubs aren’t exactly built to say, Apple. In either Mode the red power light is an indication of over heating and most not be ignored. I have tried: Turning off 5ghz on the Hub settings - and tried to just use 2. The Hub should now operate. Do this now if needed, as it's a £25 fee if done later. I work from home so it is so important to try find a solution quickly! I have checked the status in the area and there are no issues. I have logged in to the routers settings and nothing looks untoward there. these are from yesterday and today. Virgin Media customer service can be. on 01-04-2023 20:55. I’m going to do a hub factory reset sometime today to see if that resolves the issue. hub 4 started flashing white, and keeps cycling from solid, to flashing. Hi my virgin hub 4 has suddenly started to flash blue so Iv got no internet, I have restarted it but it’s still goes back to the blue light I need help to get my job 4 back up and running Has anyone had this problem before? The only way it works now is to connect it via Ethernet cable. Depending on the age of the hub eventually white light can fail and red becomes default. If you move the Pod too far away it will loose connection. Another potential fix for the flashing green light problem is resetting your Virgin Media hub. • Turn the power switch off on the back of the Hub. Didn’t even know the reset button was there. wifi speed is what it usually is. We would like to show you a description here but the site won’t allow us. Chatter and natter. The Virgin Superhub 3 is a powerful router that provides a fast and reliable connection to the internet. It’s white during normal operation but turns red if there’s a problem. Hub 3 solid red light. My router has a constant solid red light I have done full reset checked all cables wifi works most of the time but I stil keep having random outages but when running checks online it comes up all OK and can't get any further . If you spot any issues, try our Troubleshooting tips on page 10. When the connection light is flashing red and the power lightWe would like to show you a description here but the site won’t allow us. Understanding the TiVo box lights. Select your Virgin Wi-Fi network from the list of available networks. Now hold the Info button on the remote down for 7 seconds. Checking the Indicator Lights. Hi hope someone can help , my V6 tv box has a constant red light for the last few weeks , ive looked on line and it says it could be over heating but its not that hot to touch , i have tried switching it off for hours at a time but when i turn it back on its still red. BD20. White power light is on and Internet lights are blue. 2) Turn off the hub and disconnect any Ethernet cables. I do not work for VM. Thank you. The rim of the streaming box lights up blue to let you its on. I don't really care that the light is orange, what I do care about is VERY poor WiFi. called customer svc who are sending a pod. Broadband speed boost: Virgin Media broadband speed boost to the next available level (if you don’t already have the fastest speeds in your area) Double data: Double data on. Please report back with the result. 0 has got a constant orange light and our internet is working intermittently. Provide 10 minutes for it to do any required updates. Rang back and the second person told me the discount no longer exists despite the Blue Light Card. The 'loss of connectivity' light is different and I have seen it before. If it's in modem mode then that's normal.